Customer Service

GIVE US A CALL

800-641-0500

Returns, refunds, and exchanges

Before attempting to return anything, please read below and contact our Customer Service Team at: 800.641.0500 or info@backpackerspantry.com.
You may return non-food items within 30 days of delivery for a full refund.
We will pay the return shipping cost if the return is a result of our error (i.e. damaged, defective, or incorrect item). Otherwise, the customer is responsible for shipping fees.

• Any food item
• Any product missing the serial number or UPC.
In addition, we will only issue partial refunds for the return of certain items, including:
• Any item that is returned more than 30 days after delivery.
• Any Item that is not in its original condition: damaged or missing parts.

Shipping

Contact our Customer Service Team regarding any special circumstances or with any shipping questions: info@backpackerspantry.com or 800-641-0500.

All items are shipped from our facility in Boulder, Colorado. Transit times vary depending upon geography and shipping method. Due to increased demand, as a result of COVID-19, please allow 5-7 business days for processing. 

After processing please allow:

1-5 days for UPS GROUND 

1-5 days for US Postal Service Priority Mail

UPS/FedEx cannot ship to a PO Box. If you're shipping to a PO Box, please select "US Postal Service Priority Mail".

Due to COVID-19, we have temporarily suspended our pickup option to help limit any potential exposure in our facility. Thank you for your patience and understanding. 

All continental US state addresses are eligible for free shipping. At this time, we do not offer free shipping to Alaska or Hawaii.

Free shipping only applies to retail priced orders, over the free shipping threshold listed on the website, that are shipping within the Continental United States. Outdoor Industry discounted orders or other discount promo-code orders will be charged shipping based upon the order size and where it is going in the United States, as will any order under the free shipping threshold. Sometimes our shipping authorization charges are higher than what you are actually charged, but if you have questions please email us at info@backpackerspantry.com or call us at 800.641.0500.

Due to strict governmental regulations around exporting food products, we are currently unable to ship web orders outside the United States. However, if you are in Canada, you have the option to shop our Backpacker's Pantry Canadian website and order online.

Food facts

Please reach out to our Customer Service Team if you have any questions left unanswered: info@backpackerspantry.com or 800-641-0500.

Pouches: Our new pouches (produced 2017 and later) have a shelf life ranging from 3 years to 10 years from the date of manufacture depending on the product. 

See our complete Backpacker's Pantry Shelf Life Guide for the exact shelf life of each of our products. Shelf life is based off the date the product was manufactured. Products with a shelf life of three years typically have high fat or dairy content.

A “Best By” date is embossed on every pouch along the top seam. Depending on the style of the pouch, the embossment will either be located along the top seam or along the bottom seam. If you’re having a hard time finding it, run your fingers along the edges of the pouch until you feel the embossment. This date is our recommendation for best flavor and quality.

While we have not tested rehydrating meals with cold water, we do know our meals will rehydrate with cold water, but the time required is significantly longer (one hour or more).  They also may not be as bold in flavor, since the boiling water actually serves to cook our ingredients for the first time.  Some of our long-distance hiking friends like to hydrate in the morning for their mid-afternoon meal, but you’ll have to experiment on your own! Always remember, once hydrated, these meals should be treated with the care that any prepared and fresh food would.

Any of our Requires Cooking Meals should not be rehydrated with cold water. These would be any egg product, our Hot Apple Cobbler, or our pancake mixes.

For best results, we always recommend following the directions on the back of the pouch or can, if possible.

We are proud to offer 20 certified gluten-free meals! All of our gluten-free products are tested to a 20 ppm threshold and have a certified gluten-free seal on the front of the packaging.  They are also listed in the Gluten-Free section of our website.   Please contact our customer service department with any further questions regarding our gluten-free meals:   info@backpackerspantry.com  or 800.641.0500.

Vegans get ready… we’ve got 10 plant-based items for you. Shop all vegan meals.

We do… we currently have two one-serving size portions in our breakfast line that are certified Organic. Shop our organic meals.

No way!  We have a large variety of meals and several different packaging options, but can assure you that every one of them is 100% BPA free. So go ahead, cook right in the pouch!

Backpacker’s Pantry meals are designed for active lifestyles and active individuals.  We have adventurers using our meals for all types of gnarly adventures…. Climbing, mountaineering, backpacking, cycling, paddling, hunting… the list goes on.  We don’t want any of them to end up with an electrolyte imbalance and understand that when undergoing rigorous activity, high sodium just isn’t an issue for your body.

Although we use good manufacturing practices to segregate ingredients according to allergen program standards and rigorously clean our equipment, our products are produced in a facility that processes peanuts, milk, soy, wheat, gluten, egg and tree nut ingredients.

Please contact our customer service department with any questions: info@backpackerspantry.com or 800.641.0500.

Our Backpacker’s Pantry products are not certified Kosher.  However, we do have a large assortment of spice blends that are certified Kosher.  They can be found by visiting our sister company:  Colorado Spice.

Backpacker’s Pantry meals are made up of a combination of freeze-dried and dehydrated ingredients.  The combination allows us to be creative and flexible with our recipes, while still providing a light-weight, no-cook meal to you.  The first time the ingredients in our meals are cooked is with you, right in the bag, with the boiling water. This ensures the freshest and boldest flavors possible.

In addition to Backpacker’s Pantry, we also own and operate Colorado Spice, which supplies all of the spices for our meals.

Safety to you is our #1.  To ensure that safety, strict sanitation guidelines/GMP’s, allergen containment and operating procedures are in place throughout our facility.  The American Institute of Baking (AIB) (an independent inspector committed to protecting the safety of the food supply) ranked our facility with the highest possible rating of “Superior”.  Furthermore, all meat products are inspected DAILY by the USDA and our quality team cooks and tastes each and every batch of products being made, the same day.

Backpacker's Pantry puts a lot of time and consideration into the process of sourcing the ingredients that go into all of our dishes.  

Our owner travels around the world in search of the best quality spices.  Farm visits throughout the United States are how he finds the delicious vegetables, dairy and meats in our meals.  

Backpacker's Pantry sources ingredients from U.S. farms whenever possible, our way of supporting the local farming industry.  Doing this allows our ingredients to be easily traceable if any issues do arise as well as ensure that they are being responsibly grown.  

Can I have an example? Green chilies in our Santa Fe Chicken, Pad Thai and other delicious dishes, come from a family farm in New Mexico.  The tomatoes in our Spaghetti & Sauce, Louisiana Red Beans & Rice, and more come from a family farm in California.  Our chicken is 100% natural white breast meat sourced from an Indiana farm.  

We have a professional chef on staff who then takes those fresh, tasty ingredients and bold spices to create unique, flavorful dishes with the nutritional content our customers need to fuel their serious adventures.  A lot of thought and love go into each of the Backpacker's Pantry meals. 

Company & Environment

Backpacker’s Pantry is dedicated to exploring and preserving the environment as well as contributing to our local community. A portion of every sale is given to organizations dedicated to the conservation of our planet. Our biggest contributions are to 1% for the Planet and the Conservation Alliance. We also work with various other smaller organizations and individuals.

In our facility, we recycle, compost, and have highly efficient lighting, utilizing 100% renewable energy power.  We are committed to continually making our business more self‐sustainable and becoming a net zero energy user.

Contact Us

Sure thing!  We would love to send you Backpacker's Pantry stickers.  Please send a self-addressed envelope to us at:
6350 Gunpark Drive,
Boulder, CO 80301
and we’ll have them sent out to you!

We are based in beautiful, sunny Boulder, Colorado. Our address is
6350 Gunpark Drive,
Boulder, CO, 80301.
All of our products are produced and shipped from our Boulder, CO facility.

We are available by phone and e-mail, Monday-Friday, 9am – 5pm MST.  

Email: info@backpackerspantry.com

Phone: 800.641.0500 (toll-free)

Certainly! Just call us toll free at 800.641.0500