Refund policy

Before attempting to return anything, please read below and contact our customer service team at 800.641.0500 or info@backpackerspantry.com.

You may return non-food items within 30 days of delivery for a full refund.
We will pay the return shipping cost if the return is a result of our error (i.e. damaged, defective, or incorrect item). Otherwise, the customer is responsible for shipping fees.

Please note: we cannot accept returns on certain items, including:

• ANY FOOD ITEM.
• Any product missing the serial number or UPC.

We will only issue partial refunds for the return of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any item that is not in its original condition: damaged or missing parts.